Refund policy
RETURN & REFUND POLICY
Last Updated: September 11, 2026
At LumiShade, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer free returns and refunds within 30 days of delivery, subject to the conditions outlined below.
30-DAY RETURN WINDOW
You have 30 days from the date your order is delivered to request a return.
To be eligible for a return, the item should be:
• Unused and in its original condition
• Free from signs of wear, damage, scratches, or alterations
• Returned with original packaging and accessories where applicable
• Accompanied by your order information or proof of purchase
Items that do not meet these conditions may be reviewed individually and may not qualify for a full refund.
FREE RETURNS
LumiShade provides free returns for eligible purchases within the 30-day return period.
Before sending an item back, please contact our customer support team at:
support@lumishade.shop
Please do not send merchandise to the business address unless our customer service team has provided return instructions. Return instructions may vary depending on the order and destination.
HOW TO REQUEST A RETURN
To start a return, please email us at support@lumishade.shop and provide:
• Your full name
• Order number
• Item(s) you wish to return
• Reason for the return
• Photos, if the item is damaged, defective, or incorrect
Our customer service team will review your request and provide the appropriate return instructions.
REFUNDS
Once your returned item has been received and inspected, we will process your refund if the return meets the applicable requirements.
Approved refunds will be issued to the original payment method used for the purchase.
Please allow your payment provider additional processing time after the refund has been issued. The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.
DAMAGED OR INCORRECT ITEMS
If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible at support@lumishade.shop.
Please include your order number and clear photographs showing the issue. We will review the situation and work with you to find an appropriate solution.
EXCHANGES
If you would like a different style or product, please contact our support team. Depending on product availability and the circumstances of the request, we may recommend returning the original item and placing a new order.
ITEMS THAT MAY NOT QUALIFY
Returns may be declined when an item has been substantially used, damaged after delivery, modified, or returned outside the applicable return period.
We reserve the right to assess returned merchandise and determine eligibility in accordance with this policy and applicable consumer protection laws.
ORDER CANCELLATIONS
If you need to cancel an order, please contact us as soon as possible after placing it.
Because orders may enter processing shortly after purchase, we cannot guarantee that every cancellation request can be accommodated.
CONTACT
For all return and refund questions, please contact:
LumiShade
Email: support@lumishade.shop
Phone: (778) 888-622
Address: 74-3550 Adanac St, Vancouver, BC V5K 4Y6, Canada
We are committed to providing a straightforward and customer-friendly return experience.