Shipping policy
SHIPPING POLICY
Last Updated: September 11, 2026
At LumiShade, we want to make your shopping experience simple and convenient. That's why we offer free shipping worldwide on eligible orders.
FREE WORLDWIDE SHIPPING
LumiShade currently offers free standard shipping to customers around the world.
Shipping charges for eligible orders are $0.
DELIVERY TIME
Estimated delivery time:
7–10 days
Delivery estimates begin after your order has been processed and dispatched.
Please note that the 7–10 day timeframe is an estimated delivery window rather than a guaranteed delivery date.
ORDER PROCESSING
After your order is placed, we begin preparing it for shipment.
Processing time may vary depending on order volume, product availability, weekends, holidays, or other operational circumstances.
Once your order has been shipped, you may receive shipping confirmation and tracking information when tracking is available for your shipment.
TRACKING
When tracking information is available, it will be provided through the email address associated with your order.
Tracking information may take some time to update after a package has been dispatched.
If tracking information does not immediately show movement, please allow additional time for the carrier's system to update.
INTERNATIONAL SHIPPING
We ship to customers worldwide.
International deliveries may be subject to customs procedures, import requirements, taxes, duties, or other charges imposed by the destination country.
Any customs duties, import taxes, or fees that are legally imposed by the destination country may be the responsibility of the recipient unless otherwise stated at checkout.
Delivery times for international shipments may vary depending on customs processing and local carrier conditions.
DELIVERY DELAYS
Although we work to provide a smooth delivery experience, certain circumstances may be outside our control.
Possible causes of delay include:
• Customs inspections or clearance
• Severe weather
• Transportation disruptions
• Carrier delays
• Public holidays
• Incorrect or incomplete delivery information
• High shipping volumes
• Unexpected logistical circumstances
When such circumstances occur, the actual delivery time may exceed the estimated 7–10 day timeframe.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate shipping information at checkout.
If an order cannot be delivered because of an incorrect or incomplete address, please contact us as soon as possible at support@lumishade.shop.
We will do our best to assist, but additional shipping arrangements may be necessary depending on the circumstances.
PACKAGE MARKED AS DELIVERED
If tracking information indicates that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, and the delivery location.
You may also contact the carrier directly.
If the package still cannot be located, contact us at support@lumishade.shop and provide your order number so that we can review the situation.
LOST OR DAMAGED SHIPMENTS
If your package appears to have been lost or arrives damaged, please contact us as soon as possible.
For damaged products, please provide photographs of the item and packaging when possible. This information can help us investigate the issue and determine the appropriate resolution.
CONTACT
For shipping questions, please contact:
LumiShade
Email: support@lumishade.shop
Phone: (778) 888-622
Business Address:
74-3550 Adanac St
Vancouver, BC V5K 4Y6
Canada
We appreciate your patience and thank you for choosing LumiShade.